The Starbucks Experience
The Starbucks Experience
Business
 

Musts of Service

Dr Michelli shares research from Harvard Professor Frances Frei concerning the Musts of a Service business… in the process he quizzes you on your knowledge.


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Author:  Joseph Michelli
Duration: 4:58
Published: 2008-04-23

 




Comments
sapphire3009 sapphire3009
Did you have permission to use Jeopardies theme song? I believe that might be construed as trademark infringment....
Posted on 2008-04-24

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