The Starbucks Experience

This week Dr. Michelli talks about an “authentic” approach to effective collaboration with a boss. Download Standard Podcasts

Following up on last week’s podcast, Dr. Michelli serves up questions to help you evaluate your business against Dr Frei’s “Musts of Service Companies.” Download Standard Podcasts

Dr Michelli shares research from Harvard Professor Frances Frei concerning the Musts of a Service business… in the process he quizzes you on your knowledge. Download Standard Podcasts

This week Dr. Michelli discusses options in situational leadership.  Specifically, these options are presented in the context of effective organizational change. Download Standard Podcasts

What a terrific world we live in with so many “good” people and outstandingly generous resources.  Dr. Michelli shares a favorite resource of his, retail customer experience expert Doug Fleener. Download Standard Podcasts

From sorrow can come insight and appreciation.  Dr. Michelli shares his reaction to a personal loss and the lessons learned from a truly great man! Download Standard Podcasts

Everyone is taller, richer and a better listener than they really are!  Dr. Michelli examines common leadership distortions and strategies for gaining greater perceptial accuracy. Download Standard Podcasts

There are some people who never lose focus on their unrelenting service standards.  Dr. Michelli introduces you to one such person, who teaches all about focus and service excellence! Download Standard Podcasts

In the land of Walmart, Dr. Michelli explores customer experience creation from the discount retail to luxury hospitality sectors. Download Standard Podcasts

Borrowing from a book of the same name, Dr. Michelli highlights 8 laws of leadership heroism. Additionally, he challenges you to look for opportunities to step closer to self-sacrificing leadership. Download Standard Podcasts