The Michelli Experience

Dr. Michelli helps you determine your core customer experience… Download Standard Podcasts

Dr. Michelli shares insights in the power of elevating human experiences in the context of challenging service delivery settings. Download Standard Podcasts

Dr. Michelli explores a balance point between substance and hype in a world of social media buzz… Download Standard Podcasts

Are you building a “culture of connection” for your team?  Dr. Michelli explores the issue in this week’s podcast…. Download Standard Podcasts

Dr. Michelli helps you understand the technology of customer shadowing and how to use it to increase customer-centric service delivery Download Standard Podcasts

Dr. Michelli outlines three key elements for delivering value to your customers. Download Standard Podcasts

Dr. Michelli integrates customer loyalty with Porter’s 5 forces model of business strategy in this week’s podcast.  In so doing, he helps you see the role of client engagement in defending against threats and creating business opportunities. Download Standard Podcasts

Do you have an interest in Pinterest?  Dr. Michelli focuses on how to make sound decisions about social media platforms that will connect with your customers….. Download Standard Podcasts

What do gummy worms have to do with elevating customer experience?  Listen to this week’s podcast and find out! Download Standard Podcasts

Dr. Michelli examines the importance of personal connections on closing sales.  He shares key insights from a recent study on return call responses. Download Standard Podcasts