The two phrases, customer service and customer experience are often used synonymously. But they are very different animals.
🛎 In this episodeKeynote speaker, Experience Expert, and Author, Marc Haine peels back the clients' Experience Journey, looking at what seeds expectations, and what we need to do to build brand loyalty in our businesses.
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About Your Host, Marc HaineNeed to brainstorm aspects of your business or talk to Marc about about speaking at your upcoming conference or staff retreat? Book your complimentary 30-minute brainstorm with Marc. Schedule a time that works for you on Marc's online calendar.
Get your copy of Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre on Amazon: https://amzn.to/2PFj8a2 or directly from the publisher
Author, Speaker, Facilitator and Coach, Marc Haine, will help your teams ignite their passions. Working with him, you'll be able to support your leaders to recentre their focus and drive continuous improvement through connected and engaged employees. You will realize your competitive advantage with a connected purpose and consistency of customer experience across your brand. Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Tap into Marc’s 35 years of operational excellence experience and imagine a world in which the majority of us put more love and care in being of service.
Dare to be the exception™
Connect with Marc+1 (780) 729-4932Â
🗓️  https://meetwith.marchaine.com
Looking for more quality content? Check out Marc's catalogue of video and audio podcasts here.
Developing your Personal Business Brand with Robert Hargrove
Unlock satisfaction and impact in your lifestyle business with Monique Allen
Revolutionising Feedback: The Shift to Ongoing Employee Development with Marc Haine
Unlocking Success: The Role of Effective Leadership and Company Culture with Roger Beaudoin
Goal-Driven Discipline: The Key to Mastering Success and Achieving Your Goals with Dre Baldwin
Spark Initiative and Reduce Resistance to Change on Your Team with Marc Haine
The Art of Managing Hourly Employees: Proven Strategies for Success with Scott Greenberg
Unlocking the Power of Employee Emotional Wellness for Business Success with Dr. Shahana Alibhai
AI-Driven Marketing: The Future Landscape and How to Adapt with Aziz Musa
The Efficiency Blueprint: Your Guide to Making Your Business Better with Jon Bassford
Unlocking Diversity and Empowering Your Workplace with Denis Boudreau
Beyond, ”Have a Nice Day”: Next-Level Customer Service with Marc Haine
The Unseen Barrier to Leadership Excellence: Unpacking Emotional Intelligence with Carolyn Stern
Unleash the Secrets to Reigniting a New Passion for Your Small Business with Tom Freeman
The Ultimate Guide to Retaining Talent and Reducing Turnover with Cara Silletto
Energizing the Modern Workforce: The Power of Personal Energy with Rebecca Ahmed
Unlocking the Astounding Power of Marketing in Effective Recruitment Strategies with Jennifer Layman
Transforming Work-Life Balance: The Power of Assertive Boundary Setting with Sheryl Green
From Delinquents to Decisions: Business Insights with Krista Walsh
How to Stand Out from the Crowd: Show the World Your Leadership Expertise with Lisa Bragg
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