The Government Huddle with Brian Chidester
Government
Dr. Natalie Petouhoff, Customer and Employee Experience Strategist at Genesys & WSJ Best Selling Co-Author of “Empathy in Action” joins the show to discuss how government organizations can personalize experiences at scale while still delivering empathy in every touchpoint through technology. We also introduce the concept of Experience as a Service (EaaS) and how it will disrupt the new normal, ways that the concepts in her book relate to the recent executive order including human-centered design, and the legacy she hopes to leave on CX with this book.
The One with the GSA TTS Data & Analytics Chief
The One with the Appian Global Public Sector VP
The One with the Former U.S. Veterans Affairs CTO
The One with the Former Secret Service Fraud Expert
The One with the Former Michigan Chief Mobility Officer
The One with the Potential AI CEO
The One with the UnSEALed Author
The One with the Accenture Federal Healthcare Leader
The One with the Former Commonwealth of Kentucky CIO
The One with the Aquia Co-Founder & President
The One with the RegScale CEO
The One with the Former US Most Wanted Cybercriminal
The One with the Department of Justice CIO
The One with the CX Innovation Strategist
The One with the Former US Navy Rear Admiral
The One with the ”Bridgebuilders” Co-Authors
The One with the Former State of Florida CIO
The One with the Digital Identity Experts
The One with the GovNavigators
The One with the Former Deputy Federal CIO
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