Lewis Taylor - VP, Head of Global CX & Austin Site Lead at Dropbox [Customer Service]

Lewis Taylor - VP, Head of Global CX & Austin Site Lead at Dropbox [Customer Service] He talks about: · The importance of leadership invested in the customer experience · How to reduce customer effort · How he has seen customers’ expectations change the past five years The book that has influenced Ian the most in the past year: ✔️ Who Moved My Cheese? https://amzn.to/3eQdsoj ✔️ Team of Teams: New Rules of Engagement for a Complex World: https://amzn.to/3vxkOD7 His note all the customer service and CX professionals: “Don’t make customers navigate your organizations to have a great experience.” JOIN THE PRESS 1 FOR NICK COMMUNITY: LinkedIn Website Connect with Nick BOOK RECOMMENDATIONS: Learn about all the guests book recommendations here. BROUGHT TO YOU BY: 𝐕𝐃𝐒: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more. This podcast is under the umbrella of CX of M Radio. SUPPORT: Want to support this show? Click here to buy me a coffee. SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here to connect.