Alice Sesay Pope - SVP, Global Head of Contact Centers at VISA [Digital Transformation]

Alice Sesay Pope - SVP, Global Head of Contact Centers at VISA [Digital Transformation] She talks about Digital Transformation: · Who should have a seat at the transformation table? · How to mitigate risk? · How to build a business case to digitally transform a company? The book that has influenced Alice the most in the past year: ✔️ Switch: How to Change Thing when Things are hard: https://amzn.to/39IOPX6 Her note all the customer service and CX professionals: “Thank you.” JOIN THE PRESS 1 FOR NICK COMMUNITY: LinkedIn: https://www.linkedin.com/company/press-1-for-nick/ Website: https://press1fornick.com/podcast/ Connect with Nick: https://www.linkedin.com/in/nickglimsdahl/ BOOK RECOMMENDATIONS: Learn about all the guests book recommendations: https://press1fornick.com/books/ BROUGHT TO YOU BY: VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://www.cxofm.org/ SUPPORT: Want to support this show? Click here to buy me a coffee: https://www.buymeacoffee.com/press1fornick SPONSORING OPPORTUNITIES: Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/