Scaling High-Performing Teams Ethically and Efficiently feat. Daniel Viduya

2023-06-30

Build High-Performing Teams for Ethical and Efficient Customer Service and Sales Do you know what makes a company stand out from the rest? It's not just about the product or service they offer but the experience they provide their customers. Excellent customer service is about consistently delivering a positive and personalized experience to every customer, no matter what. And if you want to take it a step further, building a personal brand with your customers can help create a deeper connection and loyalty. In this episode...

Build High-Performing Teams for Ethical and Efficient Customer Service and Sales

Do you know what makes a company stand out from the rest? It's not just about the product or service they offer but the experience they provide their customers. Excellent customer service is about consistently delivering a positive and personalized experience to every customer, no matter what. And if you want to take it a step further, building a personal brand with your customers can help create a deeper connection and loyalty.

In this episode of Beyond 7 Figures, I talk with Daniel Viduya, the Vice President of Growth at Support Zebra. Daniel has mastered the art of Customer Service and Sales for more than a decade. He discusses building high-performing teams that provide honest, efficient customer service and sales. Daniel firmly believes that sales are simple sales and consulting and recommending the best that suits a brand's needs.

Key takeaways:

Empowering customer service reps to provide excellent service
How to blend the line between being an outsourced company and being a part of the team
Consistency in customer service for maintaining brand reputation and customer loyalty
Empowering customer service reps to provide excellent service
Building personal brands in the business to connect with customers on a deeper level
Treating customers with care and empathy is essential for building a loyal customer base.
Reduce variation in customer service to provide a consistent experience to customers
SupportZebra as the leading support outsourcing partner for scaling SaaS & eCommerce

All this and more, on this week's episode of Beyond 7 Figures.

Stay tuned next week when we talk about Advanced Strategies for Building a Thriving Business Empire feat. Elliot and Dom Chapman. So, don't forget to subscribe to the show to get that episode as soon it gets released. Until then, be profitable.

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