Brainfood Live On Air - Ep347 - Review of the Year 2025 - CX, Assessment and DEIB

REVIEW OF THE YEAR 2025 - CX, Assessment & DEIB

 

Second of our 4 part series reviewing the major events and trends of the year in CX, Assessment and DEIB. What has happened this year that we got on talk about??

 

- Mobley vs Workday, let's get an update on this, the quintessential CX challenge!

- CX resentment rate...where are we tracking on this?

- What do we know about AI and CX, can we see positive impact of AI on CX?

- ID verification, this is both an CX and Assessment issue. In fact, it may also be a DEIB issu

- How to deal with overcapacity of job applications into traditional hiring funnels?

- How to do this whilst maintaining, improving CX?

- Candidate agency - can enablement of great participation in shaping the experience improve both efficiency and CX?

- What is the state of DEIB...rhetorical question...

- How does the new inclusion work, can we still think about 'protected groups'?

- Divergence between US and UK / EU

- Yet migration of cultural influence from US to UK / EU

- What do we think of AI Interviewing?

- What do we think of other forms of AI powered Assessment?

- Forecasts for 2026 on CX, Assessment and DEIB?

 

We're with Morgan Lobb, Founder (Vercida), Maddy Roberts, Head of TA Solutions (Aon), Euan Cameron, Founder, (Willo) & friends & friends on Friday 5th December, 2pm GMT

 

Register by click on the green button (save my spot) and follow the channel here (recommended) to be noticed when we go live.

 

 

Ep 347 is sponsored by our friends Willo

 

Hiring should be human, but too often it doesn’t feel that way.Recruiting isn’t slowing down; it’s more competitive and more global than ever. Yet too many teams are still buried in CVs, optimising for speed instead of connection.

 

That’s why teams are switching to Willo - the #1 candidate screening platform built for a world where connection matters more than credentials. With thousands of customers worldwide, Willo helps you meet talent faster, fairer, and smarter.Our 2026 Hiring Trends Survey is open until the end of October, and we’d love your take. What’s keeping you up at night (or getting you excited) about the future of hiring?

 

Share your voice or book a demo to see why hiring feels different with Willo.