Creating Customer Experiences from the shopfloor

Creating Customer Service from the Shopfloor

In this episode I discussed with Alf Dunbar how he created his customer service model for Retailers "You Are The Difference" and how his personal journey started. In this candid conversation we discussed some of Alf's winning strategies on:
- The power of visualisation
- At the end of everyday using reflect practices through journaling
- Always learning and repeating the process consistently perfecting your craft

So many great insights into not only building a brand through customer loyalty and service but also in the eyes of a business owner. Building resilience in business and grit through the challenges and embracing failure as learnings.