AI Agents & the Future of Legal Work: Lessons from Salesforce with Ed Britan

In this episode of The Influencers, Edward Britan, Senior Vice President at Salesforce, discusses with Hogan Lovells host Leo von Gerlach how AI agents are transforming privacy, governance, and the way legal teams work. He explains how Salesforce builds trust with customers through rigorous AI governance processes, close collaboration with regulators, and a focus on high-quality data. For in-house counsel, Britan offers practical insights on establishing guardrails, integrating AI into compliance programs, and preparing teams for a future where human judgment and AI capabilities work hand-in-hand.

 

About Salesforce:  Salesforce is the leading AI CRM, where humans with agents drive customer success together with AI, data, and Customer 360 apps on one unified platform.

 

About Hogan Lovells: Our Digital Transformation offering helps clients navigate the full breadth and depth of the seismic forces impacting their organizations – and today’s society. Leveraging team members across our 2800 lawyers on six continents, we provide integrated advice on the multifaceted regulatory, governance and enforcement issues and risks that arise across the many technologies and trends that comprise the new digital future.

 

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