#80: When a Longtime Client Gets Weird (Handling an Awkward Cancellation)

The AUDACITY! 🙄 In this solo episode, Stephanie shares a first-ever situation from her cleaning company, Serene Clean: a long-time commercial client (a bank) tried to tie their cleaning contract to their business banking relationship. It started as a standard cancellation, but then turned weird — crossing into unprofessional and borderline unethical territory. 

Stephanie talks through this experience as a lesson in standing firm, and then also goes into the realities of raising rates and letting go without guilt. If you've ever had a weird client experience like this, let us know! We'd love to hear it in the comments.

📌 What You’ll Learn:
 — How to professionally call out inappropriate or shady client language
 — When it’s time to walk away from long-term accounts
 — Why “letting go” can be a smart business decision
 — How to handle pricing increases for commercial clients
 — The role of opportunity cost in cleaning business growth
 — Why it’s okay to lose a client and how to turn that into a win

Resources Mentioned:
— ZenMaid Mastermind Facebook Group (free to join): https://www.facebook.com/groups/zenmaidmastermind
— ZenMaid Scheduling Software: https://get.zenmaid.com/

📞 Book a Consulting Call with Stephanie: https://serene-clean.com/consulting-services/

 📖 Read the full transcript: https://www.zenmaid.com/magazine/when-a-longtime-client-gets-weird-handling-an-awkward-cancellation/