Today's episode features Ian Goulding, a household name in the CX world, an influential speaker and blogger, and a well-known customer experience specialist. Nisha speaks to him about his book, Customer What? The Honest and Practical Guide to Customer Experience and how the pandemic will change businesses' attitudes and approach towards CX principles and strategies.
Find out about Ian's SGT Online CX Professional Masterclass here.
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Credits to Ling Jun for the podcast cover art. Check out her Dribbble page.
Ian on Twitter
Ian's book on Goodreads.
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Skilling Me Softly ft. Ling Ling
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Designers to the Rescue
Keep Calm & Gary On
God of Fortune
Eye of the Tiger
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Fad Agency - Myth-busters for Designers
Singapore Social - Design Edition
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O.D. to Joy
The Dribbble-isation of Design
The Pandit & the Pope
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