Managing the Unexpected: A Framework for TMC Response to ITS Outages

As transport systems grow more complex and interconnected, the ability to manage both planned and unplanned Intelligent Transport System (ITS) outages is essential to keeping people and goods moving safely. This webinar presents findings from an Austroads project focused on strengthening the resilience of Transport Management Centres (TMCs) in the face of ITS disruptions.

The research involved consultation with transport agencies across Australia and New Zealand, and a review of local and international practices. Drawing on operational insights, shared challenges, and real-world examples, the project developed the TMC Response to ITS Outages Framework, which is a practical tool to support structured planning, response, and recovery for ITS disruptions.

 

This session covers:

• key themes from agency consultation and operational research
• real-world case studies highlighting how agencies have responded to ITS outages
• the Framework and its components, from business continuity to recovery
• how it supports readiness for both planned (e.g. maintenance) and unplanned (e.g. system failure, cyberattack) outages
• tools including risk matrices, training approaches, and standards alignment.

This webinar is relevant for a range of road/transport agency staff, including TMC managers and operators, ITS and IT managers, along with resilience planners and those involved in responding to ITS outages.