22 – Has COVID got your vehicle visit frequency down? – Driving Change from ATI Podcast – Joanne Corniola and Russ Crosby

Have you noticed your vehicle visit frequency eroding in recent years?  Has COVID caused it to erode even further?  It wasn’t that long ago when most shops were seeing vehicles an average of 2½ to 3 times a year.  Now we consider ourselves lucky if we average 1½ times a year per vehicle.  Well if this sounds like your shop, you are not alone, and you're gonna love this month's podcast.  Today, shop manager Joanne Corniola and shop owner Russ Crosby share what they have done and are doing to turn their downward visit frequency spiral around.