Horrible Customer Service Experience and Lessons Learned for Artists to Protect Their Files.

Jules, Rachel, and Stephanie discuss a terrible experience where Julie was locked out of her Adobe Profile because a hacker got into her account and changed her password.  The lack of customer support from Adobe led to a number of discoveries we discuss. 

If you have a question you'd like us to discuss feel free to  email us at hello@artistssoar.com

Key talking points: 

• DO NOT KEEP YOUR FILES ONLY ON THE CLOUD.
• Save your images in 3 different places: 
  • Backup to hard drive (like an SSD Portable)
  • Another hard drive in a separate location
  • And a cloud-based backup service.
• Save PSD files as TIFs.
• Save Illustrator files as EPS files.
• Enable 2 Factor Authentication for all of your cloud-based systems.

We'd love to hear about your experiences with terrible customer service and what you learned from the situation, email us at hello@artistssoar.com 

Rise with us! On Artists Soar!

Resources Mentioned

• Art Business Checklist and Video Guide- make your lives easier as you define your art business.
• 10 Tips to Keep Your Electronic Files Organized
• SSD Portable
• Adobe's 2-Factor Authentication.

Our Websites and Shops

Stephanie:  https://www.stephanieweaverartist.com/

https://www.etsy.com/shop/artfurpaws

 

Julie:  https://www.juliemstudios.com/

https://www.etsy.com/shop/peacockblueart

 

Rachel:  https://bubblybibbly.com/ 

https://www.etsy.com/shop/BBStudioShop 

https://www.etsy.com/shop/mothersrecipes

 

Got a Listener Question? 

Email us at: hello@artistssoar.com