Encore Episode: Inside the CX Revolution with Aaron Weinstein

This Encore episode of Transportopia features Aaron Weinstein, founder of Transit CX, in a conversation about transforming public transit through customer experience. They define CX in the transit context and explore the full door-to-door rider journey, from trip planning and first-mile access to on-board comfort, accessibility, and post-trip interactions.

Aaron and host Rick L'Amie discuss tools like journey mapping, qualitative research, and NPS, how agencies are using CX to shape budgets and culture, and the importance of hearing riders and acting on their feedback. The episode highlights progress, real-world examples, and challenges ahead for making transit more user-centered. Apologies dear listeners for the lower audio quality. It was our first full episode and we were still learning the podcast production ropes!

Learn more at Aaron's website, TransitCX.org

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