Jacksonville International Airport - Collen Hamilton & Steven Shultz

2017-03-24

This episode of Projects is about The Jacksonville International Airport, in northern Florida, which serves 5.5 million passengers a year. While their digital overhaul isn't as "spectacular" as some of our previous episodes, it is a complex and well thought out project, who's content is likely more relevant to its audience. Projects of this size are becoming more commonplace, so I asked Colleen Hamilton, Principle at Art of Context and Steven Shultz, Director of Information Technology for JAX, about some of the details involved in ...

This episode of Projects is about The Jacksonville International Airport, in northern Florida, which serves 5.5 million passengers a year.

While their digital overhaul isn't as "spectacular" as some of our previous episodes, it is a complex and well thought out project, who's content is likely more relevant to its audience.

Projects of this size are becoming more commonplace, so I asked Colleen Hamilton, Principle at Art of Context and Steven Shultz, Director of Information Technology for JAX, about some of the details involved in delivering a project like this, including engaging stakeholders, effective emergency messaging and avoiding scope-creep.

People at airports rely on data a lot, and can get very cranky when things aren't correct, so it's interesting to hear how they got it right.

I spoke with Colleen and Steven via Skype.

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