Leading Change at Scale: Lessons from Complex Digital Transformation in Councils - Episode 6

Join us for a thought-provoking conversation with Dr. Tom Gao, Chief Technology and Digital Services Officer at the City of Sydney, as he shares hard-won insights from leading digital transformation at one of Australia’s local government organizations. In this episode, Tom exposes the critical gap between promised business cases and actual benefit realization, offering proven strategies for ensuring transformation investments deliver measurable value.