How To Make Holiday Scheduling Work In Retail | Retail Today With Bob Phibbs, the Retail Doctor - Flash Briefing

Scheduling employees, this time of the year can be a nightmare. I want you to think about today, how you're going to post your next six weeks' schedule. Employees want to be able to make plans, so post your schedule and don't be afraid of it. Don't create schedules based on when the employees can work. You want to base them on your need and then post them early. If you have rules about swapping, who has to sign off for it, etc., make sure that they are posted as well.

The challenge I see is that so many people let anyone work for another coworker, and then you have your best employees who are off at the very time they could most juice your sales, leaving the newest or most inexperienced to try to answer questions on your premium goods. You know what happens then? Those premium goods sit and you lose those sales.

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