Why your Quality Meeting is ineffective (and possibly dull.) QNews May2

This year is my time to work through 'What I know for (almost) sure about quality and clinical governance, using my Ten characteristics of Effective Quality Systems' as a guide.  in May we're up to 'An effective quality system 'Supports the People'.  The first characteristic here is: 'Focuses the organisation on achieving high quality point of care and service interactions between consumers and staff as a strategic and operational priority.'   

Does your quality meeting do this?