From Defense to CRE: Jennifer Santoso’s Cross-Sector OD Consulting Journey

What do the Department of Defense and commercial real estate have in common? For Organizational Development expert Jenn Santoso, they both shaped a dynamic and mission-driven consulting career. In this episode, Jenn joins Bruce Bean to reflect on her fascinating journey—from consulting within the strict hierarchies of the DoD, to training across departments at SDG&E, to finding her niche in leadership development for commercial real estate firms.

Jenn shares the lessons she learned from each sector, how she built a 1,000-member real estate investing group, and what it means to truly connect with clients. You'll hear about her involvement with CREW San Diego, her thoughtful use of AI in leadership consulting, and how she’s growing her business through relationships, not cold calls.

Whether you’re in property management, training and development, or simply curious about evolving your career through multiple sectors, Jenn’s story is a powerful reminder of how adaptability, connection, and fun can shape a fulfilling path forward.

 

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