Steve Cela on feeding the machine

2025-03-20

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Welcome to a special episode of HME News in 10 sponsored and developed by Strategic Office Support. Today’s guest is Steve Cela, president of Strategic Office Support (SOS). He joins HME News in 10 to talk about how HME providers should look at their workflow and revenue cycle management as a machine that needs to be optimized and continually maintained. “It's beautiful to see, right, when you see an efficient machine,” he said. “Because in my mind, it’s dollars every time you touch something. ...

Welcome to a special episode of HME News in 10 sponsored and developed by Strategic Office Support.

Today’s guest is Steve Cela, president of Strategic Office Support (SOS). He joins HME News in 10 to talk about how HME providers should look at their workflow and revenue cycle management as a machine that needs to be optimized and continually maintained.

“It's beautiful to see, right, when you see an efficient machine,” he said. “Because in my mind, it’s dollars every time you touch something. When you see these companies that have their processes down right, when you see them creating templates that drop down, when you see them 30 days ahead on their recertifications and their PARs, so their resupply can just go right out the door and the resupply person is just cranking orders...It’s beautiful to see.”

Cela gives us the keys to this machine, including maximizing your EMR, embracing AI and leveraging outsourcing.

Hosts:
Liz Beaulieu
Theresa Flaherty

Guest:
Steve Cela

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