From Concept to Culture: Trauma-Informed Practices in Tech and Beyond

On this episode of the Empathy by Design podcast, host Julie Johnson is joined by Sarah O'Brien, Katie Kurtz, and community manager Fihmiya Hamdan for an insightful conversation on embodying trauma-informed leadership in a fast-paced, ever-changing world. Together, they explore the essence of leading with authenticity, building resilience, and fostering inclusion within organizational culture.

Listeners will gain valuable perspectives on shifting leadership frameworks to prioritize trust and safety, starting with the fundamental question, “What happened to you?” instead of “What’s wrong with you?” The discussion dives into how authenticity becomes the bedrock of impactful leadership and how aligning actions with values creates thriving, connected teams.

Katie Kurtz sheds light on redefining resilience—not as endurance, but as nervous system care and co-regulation practices that strengthen both individuals and organizations. The episode also touches on the balance between technological innovation and genuine human connection, emphasizing the importance of intentionality and usability in mental health-focused initiatives.

Concluding with actionable insights on shaping inclusive, psychologically safe cultures, this conversation is a must-listen for leaders who aim to foster belonging while navigating complexity. Subscribe to Empathy by Design to join the movement of leadership that empowers both people and purpose.

Follow our Guests: Katie Kurtz, Sarah O'Brien

Transcript