AI Pioneers: How the UK government used AI to solve problems and gain trust

Governments should look for the best solution to a specific problem, not view AI as the answer to everything.  That’s one of the main lessons shared by Dr Laura Gilbert CBE, previously Director of the Incubator for AI at No 10 Downing Street. Laura tells Sheena Thompson, Government and Infrastructure AI Co-leader, how the Incubator built trust through “competency and intent”. That meant sharing code, evaluations and failures, along with use cases to show it was acting in citizens’ best interests.

The conversation also covers the ethical implications of LLMs that are trained on data informed by local cultural norms. And Laura shares her aim of using AI to make the experience of government more human.

This is the fourth episode of AI Pioneers, a miniseries featuring speakers from pioneering government organizations identified in EY’s data and AI reports. Listen in for practical lessons from peers who have successfully moved from ambition to impact – scaling AI to transform their organizations and how they serve citizens. 20 mins