Episode 239 - Mediation Matters: Navigating workplace conflict with clarity and care

2025-09-11

In this episode of The HR Room Podcast, we explore the crucial role of mediation in resolving workplace conflict. Our Head of Strategy & Growth Barry Casserly hands over the podcast hosting reigns to Dave Corkery, Insight HR’s new Content & Social Media Lead. They’re joined by Joe Thompson, Head of Support Services at Insight HR, an accredited mediator who brings a wealth of experience on the subject. From spotting when mediation is appropriate, to understanding the process step by step, to building tru...

In this episode of The HR Room Podcast, we explore the crucial role of mediation in resolving workplace conflict. Our Head of Strategy & Growth Barry Casserly hands over the podcast hosting reigns to Dave Corkery, Insight HR’s new Content & Social Media Lead. They’re joined by Joe Thompson, Head of Support Services at Insight HR, an accredited mediator who brings a wealth of experience on the subject.

From spotting when mediation is appropriate, to understanding the process step by step, to building trust and neutrality as a mediator, this episode is packed with insights for HR professionals and leaders who want to handle conflict effectively.

In this episode, we cover:

01:30 – Why Mediation?

04:55 – When Not to Mediate

07:35 – The Mediation Process

12:20 – Building Trust

17:40 – Staying Neutral as a Mediator

18:20 – Barry’s Perspective as a People Leader

21:20 – Success Stories

23:40 – When Mediation Fails

25:15 – Key Takeaways & Closing

As promised, if you’d like to learn more about our mediation services, or have a confidential chat, you can find more info and contact us here.

If you’re not already following us on LinkedIn, you can do that here.

If you have any suggestions on what you’d like to hear on the podcast, or if you’d like to join us as a guest, then do reach out to Dave at dcorkery@insightr.ie or on LinkedIn here.

About The HR Room Podcast

The HR Room Podcast is a series from Insight HR where we talk to business leaders from around Ireland and share advice what's important to you as a HR professional, an employer or people leader.

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