The Ripple Effect of Poor Conflict Management on Tenancy Sustainability

Most tenancy breakdowns don't start with a tenancy issue. They start with a noise complaint, a parking dispute or a falling out between neighbours - something that, with the right intervention at the right time, might never have escalated at all.

In episode 222 of The Social Housing Round Table, Matt Baird is joined by Kim Logan, MD of ADR Mediation and Training CIC, for an honest and practical conversation about what happens when conflict in a tenancy goes unmanaged, and why mediation is so often the last tool reached for rather than the first.

The session explores the ripple effect of unresolved neighbour disputes, how a single complaint can quietly spread into community tension, repeat contacts, and eventually enforcement action - and what a different approach might look like. Kim also shares why Conflict Resolution Week exists, and what she hopes it will shift across the sector.

With contributions from tenants, housing officers and local authority professionals in the room, this is a session that covers the full picture - and raises some important questions about how the sector currently responds to conflict, and how it could do better.

Big thank you to Case Management Solutions Group Ltd and Alertacall Ltd for sponsoring The Social Housing Round Table, without them, none of this would be possible.