Peak Shopping Season Playbook - Managing Payments, Refunds and Chargebacks During the Holidays (Webinar Replay)

2026-01-07

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Adaptiv. Holiday sales surge every year, but so do fraud attempts, refund abuse, and chargeback risk. As traffic spikes and decision windows compress, merchants have less room for error and higher exposure across their entire payments ecosystem. In this episode we help merchants prepare their payments stack for peak traffic, fine tune fraud controls without overcorrecting, and prevent the post holiday chargeback surge before it hits.

Webinar Replay – Audio from an earlier webinar with experts from Chargebacks911 and Adaptiv.

Holiday sales surge every year, but so do fraud attempts, refund abuse, and chargeback risk. As traffic spikes and decision windows compress, merchants have less room for error and higher exposure across their entire payments ecosystem.

In this episode we help merchants prepare their payments stack for peak traffic, fine tune fraud controls without overcorrecting, and prevent the post holiday chargeback surge before it hits.

What you’ll learn:

How holiday transaction volume shifts during Cyber Week and how shopper behavior impacts payment performance
How to stress test your payments stack to avoid downtime, latency, and soft decline spikes
How to minimize false declines while strengthening fraud controls
Which fraud tactics will escalate this season and how to prepare ahead of time
How to prevent the January and February chargeback hangover that follows holiday peaks

Presentations by Justin Clements, Steve Marshall and Paul Smith

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