#63: Taking a Heartfelt Approach to Cleaning, with Kimberley Crockett

Can you wear your heart on your sleeve and run a business at the same time? The answer is no, but that doesn't mean you can't still lead with compassion and care for your employees and clients 

In this episode of Filthy Rich Cleaners, Stephanie chats with Kimberley Crockett, the owner of Clean Keepers in Athens, Georgia. Kimberley shares how she started her cleaning business at the beginning of COVID — Spring 2020 — when the restaurant she bartended at full-time shut down. She had previously cleaned as a small side hustle and needed a new plan, and, amazingly, it took off!

Five years into her business, Kimberley joins the podcast to talk about the emotional side of cleaning business ownership, including how she balances compassion with leadership and how this business is all about the pursuit of helping others. They talk about Kimberley's experiences of leading with heart while also making the tough calls that come with managing employees and clients.

 What You’ll Learn:
— How to lead with empathy while setting clear boundaries as a business owner
— The role of compassion in client retention and employee satisfaction
— Why being emotionally connected with your team leads to better service and a stronger company culture, but also when to draw a line between friend and boss
— Why having the courage to help others, even when it’s not required, creates a memorable, positive impact

Resources Mentioned:
— Maid Summit (Free Training Event): https://www.maidsummit.com
— ZenMaid Scheduling Software: https://get.zenmaid.com/
— ZenMaid Mastermind Facebook Group (free): /zenmaidmastermind

 

Try ZenMaid free for 14 days: Get.ZenMaid.com

 Book a Consulting Call with Stephanie: https://serene-clean.com/consulting-s...

 

 Read the full transcript: [LINK]