BCWA S6:E19 The Challenges & Rewards of Face to Face Meetings in Facility Management

2022-03-21

Mike Ward, a Facilities Manager at a school district in Ohio says, "There are a few options on how to handle Face-to-Face meeting situations." Use surveys to set up the meetings prior to going into the particulars. Take a direct services staff member with you; ie. a plumber, electrician, custodian, etc. Show the super or principal what you know is happening from surveys you have done, maybe even how to use the system fully. Do a building walk, be sure that a service staff member is with you. Mike says these will change depending on the age of the buildings and can r...

Mike Ward, a Facilities Manager at a school district in Ohio says, "There are a few options on how to handle Face-to-Face meeting situations."

Use surveys to set up the meetings prior to going into the particulars.
Take a direct services staff member with you; ie. a plumber, electrician, custodian, etc.
Show the super or principal what you know is happening from surveys you have done, maybe even how to use the system fully.
Do a building walk, be sure that a service staff member is with you.

Mike says these will change depending on the age of the buildings and can range up to an hour or more. Principals know what they want to show you.

Always ask what they feel needs room for improvements. Some of the challenges is knowing your principals as they change, depending on how large the district is.

Mike says, "You're never done with customer service."

"Remember to keep your journey healthy, positive, and be proactive."

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