Listening to the Frontline: Deborah Rozansky on Real Change in Social Care

We sat down with Deborah Rozansky, Director at Social Care Institute for Excellence and co-founder of Scooter, to talk about what meaningful, lasting change in social care really looks like — and why it starts with listening to the people who do the work.

In this episode:
✔️ Why the gap between policy and practice still hasn’t been closed
✔️ The emotional and practical toll of overlooked frontline needs
✔️ How Scooter is building real-time support for care workers, right where they need it
✔️ The one thing that gives Deborah hope for the future

This episode is for anyone serious about improving care through empathy, tech, and system-level thinking — with the frontline at the centre.

🔗 Resources & Further Reading

Here are some of the key documents and frameworks mentioned in this episode to help you dive deeper into workforce development, digital transformation, and policy in adult social care:

• A Workforce Strategy for Adult Social Care in England (Skills for Care)
  The national strategy outlining how to attract, train, and retain a skilled, compassionate social care workforce.

• Care Certificate Standards (March 2025)
  These standards underpin training and induction for care workers and form the foundation of Scooter’s content and learning approach.

• Care Workforce Pathway for Adult Social Care (UK Government)
  A new government-led initiative to support a clear, structured career pathway for adult social care workers.

• Level 5 Award: Understanding Digital Leadership in Adult Social Care (Skills for Care)
  A newly introduced qualification for managers and leaders in adult social care. It offers practical guidance on identifying and implementing digital technologies, evaluating impact, and leading successful digital transformation within care settings.