S3E3 - Getting to The “WHY” in EMS CQI

Most EMS CQI programs spend most of their time looking for what went wrong on a call. If you really want to turbocharge your CQI program, dive deeper and get to the “Why”.  Errors occur for many reasons but to truly fix an issue, having a complete and thorough understanding of Why something occurred allows you to create a more meaningful and impactful solution. Get to the root cause of your agency’s CQI issues by understanding the Why.

In this episode Paul and Kevin discuss why providers do what they do, how to get them to open up about the real challenges they had on a call, and why understanding the Why results is a better CQI process.