369 | Troy Treleavan | The Art of Being a ’Go Giver’ - Lessons in Customer Focus and Success

In this episode of the Leaders of Tomorrow podcast, Chris is joined by Troy Treleavan as they explore the essence of effective leadership and business success. Troy, a seasoned entrepreneur, emphasizes the importance of being a "Go Giver" and understanding the needs of customers and employees alike. He highlights the value of genuine interest in others and the ability to see things from their perspective, echoing key principles from Dale Carnegie's teachings. This customer-centric approach, coupled with a strong sense of self-reliance and confidence, forms the bedrock of Troy's success.

 

Throughout the conversation, Troy and Chris emphasize the need for leaders to maintain a strong posture in negotiations, valuing their worth and the value they provide to clients. They caution against compromising on price or services, as it can lead to difficult relationships and diminished returns. Troy's emphasis on customer focus resonates strongly, underscoring the idea that serving the customer's needs ultimately leads to long-term success and satisfaction.

 

The discussion closes with a reflection on the qualities of future leaders. Troy stresses the importance of continual learning and adaptation, with a focus on understanding and meeting the evolving needs of customers and markets. Chris expresses his admiration for Troy's customer-centric approach, hinting at future collaborations and discussions to further explore the principles of effective leadership and business success.

 

Enjoy!

What You Will Learn In This Show:

• The importance of self-reliance and customer focus in leadership and business success.
• The concept of being a "Go Giver" and its significance in understanding and meeting the needs of clients and employees.
• Strategies for maintaining posture and confidence in negotiations, ensuring fair value for services rendered.
• The pitfalls of compromising on price or services, and the importance of setting boundaries to avoid difficult relationships.
• The value of genuine interest in others and the ability to see things from their perspective, as key principles in leadership and interpersonal interactions.
• Troy's approach to customer focus, including conducting customer feedback meetings to understand and address their needs.
• The concept of "Best of the Best plus One" and the importance of continual improvement and innovation in business.
• Strategies for overcoming challenges and maintaining focus on goals, even in the face of adversity.
• The relationship between self-reliance, accountability, and leadership effectiveness.
• The future of leadership, emphasizing the need for leaders to be adaptable and responsive to changing market demands.
• And so much more…