company logo

hey, Bret Starr!

 
hey, Bret Starr! (Video)

When shareholder value is placed above the employee and customer experience, everyone loses. Only the Reverse Mullet can save us. (You know … party in the front, business in the back?) Join Bret Starr, founder of The Starr Conspiracy (and some very special guests) for true stories about work, told from the multiple perspectives of employees, customers and shareholders. And an exploration of the “invisible hand” of technology vendors, analysts, consultants, influencers and media companies who shape our culture and experiences in ways that often go unnoticed.

hey, Bret Starr!

When shareholder value is placed above the employee and customer experience, everyone loses. Only the Reverse Mullet can save us. (You know … party in the front, business in the back?) Join Bret Starr, founder of The Starr Conspiracy (and some very special guests) for true stories about work, told from the multiple perspectives of employees, customers and shareholders. And an exploration of the “invisible hand” of technology vendors, analysts, consultants, influencers and media companies who shape our culture and experiences in ways that often go unnoticed.

Long Strange Trip

In The Long Strange Trip Podcast, we are talking to team members of The Starr Conspiracy to find the answers to some important questions...Did you move? Did you make big life changes? Did you reprioritize? How has the pandemic changed your life? etc. It’s a profound and candid trip.....come along and share the ride as we discuss our lives before, during and ”later on” in the pandemic.

Work Leader Weekly

The pace of change in the world of work isn’t slowing down — it’s accelerating. The HR and work leaders building the future don’t have time to sort through the noise. Instead, they need valuable insights that help them make real progress. That’s what Work Leader Weekly is all about. We bring you the most important stories, salient research, and analysis about where work is at and where it’s going.

Defining Moments in Customer Experience

What is a customer experience? An experience is something we remember. It’s something exceptional—good or bad. That’s it. And we generally associate it with our own decisions! (Like, did I make a good decision or a bad decision?) We make about 35,000 decisions per day. That’s about 36 decisions per minute (during our waking hours). So we make over 12 million decisions per year. The average life expectancy (in the United States, at least) is 79 years. So we’re each going to make about 1 billion decisions in our lifetime. And most of these decisions will be at (or about) work stuff! How old are you? How many experiences do you remember? The things we are most likely to file away as our best memories are a few experiences that stand out—experiences that break the script (good or bad). If we double-click on marketing, what customer experiences do we remember? That’s the difference between stuff that just happens the way it’s supposed to (the script) and a real customer experience (good or bad). In this podcast we talk about defining moments in customer experience.

Go Mobile

Get podcasts on your phone today