Enterprise IT Support at Home

In this podcast session, the speakers will discuss changes, challenges, and approaches to supporting enterprise users at their homes.

Helpful timeframe of questions asked/responses in the respective podcast:
(00.39 - 2:37) "What are the Challenges of Supporting Enterprise Users Remotely?"
(2:38 - 4:38) "Did everyone use Citrix and apply to everyone?"
(4:40 - 6:18) "Talk about the scope of working remotely."
(6:22 - 9:23) "Tell us what tools have you used to support the enterprise users at home when working remotely?" 
(9:23 - 10:38) "How about support on mobile devices and other devices like speed test, do either of you use these tools?"
(10:39 - 13:24) "How do you support practices changed from moving from a enterprise office to home."
(13:25-15:36) "What new knowledge or certifications have helped you cope with the changing environment?"
(15:37 - 16:29) "What challenges remain?"
(16:30 - 19:07) "What challenges remain on hardware?"
(19:07 - 20:06) "Do either of you support remote printing?"
(20:07 - 21:32) "Does time of day make a difference?"

Moderator:

@Mark Manoukian - IT Director, Kegler, Brown, Hill & Ritter

Speakers:
@David Michel - Chief Information Officer - Becker & Poliakoff, PA
@Frank Ziller - CIO, Frontline Managed Services 

​Recorded on 11-2-2021