Episode 34 Continuous Improvement and Customer Satisfaction
Episode: Continuous Improvement and Customer Satisfaction with Sumitra Vig
It’s not just the customer’s satisfaction with an organization but also how the organization rewards and appreciates its employees, that drives organizational success. In this episode Sumitra Vig joins me to talk about how organizations can achieve a goal of satisfying customers by focusing on employees. We talk about her experiences working across countries, learning from diverse cultures and how to create a satisfied customer who keeps coming back again and again.
Sumitra Vig is a Customer Experience Specialist, and an ASQ Certified Manager of Quality/Organizational Excellence. She helps organizations be more effective by increasing the quality of their interactions with employees and customers through focused attention on goals that are tailored specifically to each organization’s unique needs.
CONNECT WITH SUMITRA VIG
Key Topics in this podcast:
Memorable Quotes From Sumitra Vig
It is Free
Copyright © 2006-2022 Podbean.com