E122: Talking Reverse Logistics & Returns Management as a Strategic Brand Strength w/ Chris Jarvis, uReturn - At the Coalface Podcast - 17 March 2022

• Chris Jarvis is the Founder of uReturn - https://ureturn.ca
• uReturn is a new, Canadian startup SaaS platform designed to efficiently automate and manage the returns process for (primarily) eCommerce and Omnichannel merchants
• You can think of uReturn a bit like a reverse logistics order management system
• The entire goal of uReturns is to make returned, resalable items available to sales channels as fast as realistically possible via smart routing and returns logic
• uReturns goes way beyond traditional returns UX platforms and dramatically enhances the experience for both merchant and customer
• In this episode, Jason and Chris discuss how the reverse logistics industry is badly broken and how uReturn intends to help fix it