EP120 Service Is King, No Matter The Market
So it's been a month since recording the last podcast. A busy month. A very busy month. But during that time I did manage to get some time out with Sarah and our trusty spaniel, Rufus, and go for a walking holiday in South Wales.
Wales is my home country so it is always a real joy to be back - there is something about the country, its ruggedness and its friendliness in equal measure: a week of walking, enjoying the sights and laughing. Glorious.
During the week, I had a chance to experience customer service in all its glory (and otherwise) and I took the opportunity of paying attention to see if there is anything we could learn.
During this podcast, I mention some workshops we've introduced here at our studio. Details of these can be found here on our website.
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