Central Line: The AAHA Podcast
Education
This One’s for the CSRs (and Anyone Else Who Talks to People) with Debbie Boone, CVPM
Just talking to Debbie Boone, CVPM, makes you feel calmer – it’s easy to see how she built her career out of helping people communicate better. But she maintains that anyone can learn skills like active listening and de-escalation, and she gives some terrific tips for implementing these skills in practice.
While we intended this conversation to speak directly to our colleagues in client service, Debbie’s advice will ring true for anyone who deals with people on a regular basis (so... that’s all of us).
Find Debbie on Facebook and at 2 Manage Vets Consulting, and check out one of our favorite books, Crucial Conversations, which Debbie says should be required reading for the entire planet.
Find all of AAHA’s most up-to-date Guidelines, including resources for your clients and team, at aaha.org/guidelines.
Wish you could watch these conversations? Catch Central Line on YouTube.
Send us feedback or questions anytime at podcast@aaha.org.
Access all things Central Line, including guest bios and full transcripts of each episode: aaha.org/podcast.
This episode was produced by Clear Contender LLC with generous support from CareCredit.
This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented. Synchrony and its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions are the sole opinions of the speaker.
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