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The Revenue Hustle

The Revenue Hustle

Business:Marketing

Attributes of a GREAT Customer Success Manager- The Revenue Hustle #17 - Chris Longo

Attributes of a GREAT Customer Success Manager- The Revenue Hustle #17 - Chris Longo

2022-06-29
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We're joined by Chris Longo, Director of Customer Success at Varicent. Varicent is the industry leader in Sales Performance, Sales Planning and Incentive Compensation Management software. Chris leads a team of Enterprise Customer Success Managers (CSM) and he shares the attributes he looks for that indicate a person will be a GREAT CSM.  You also need to hear how Chris trains his team to improve in an area CSMs need the most development!

 

Chris's Revenue Rules:

  1. For customer success managers, background matters more than experience does.
  2. Conversations with customers is what makes the magic happen

 

Connect with Chris on LinkedIn: https://www.linkedin.com/in/chrislongovaricent/

 

Where you can listen:

  • iTunes: https://podcasts.apple.com/us/podcast/what-makes-a-good-cms-the-revenue-hustle-17-chris-longo/id1538449270?i=1000568127005
  • Spotify: https://open.spotify.com/episode/1IvHzQdec3dwtqEXSrMPCu?si=ts5IO7QCSVeuxoUdKatG9A
  • Youtube: https://www.youtube.com/watch?v=XYeIucaOVcE
view more

More Episodes

Qualified Marketing Leads Still Matter- The Revenue Hustle #16 - Mallory Lee
2022-05-11
Speaking Your Customer’s Language - The Revenue Hustle #15 - Darshan Jain
2022-04-26
Marketers can run Sales Teams and be CRO - The Revenue Hustle #14 - Rebecca Grimes
2022-02-16
The Future Of SDRs - The Revenue Hustle #13 - David Dulany
2022-01-03
Unlocking Growth at Professional Service Firms - The Revenue Hustle #12 - David Ryan
2021-11-29
Mistakes CMOs make that get them FIRED - The Revenue Hustle #11 - MarkTack
2021-11-04
Sales Reps Are More Important Than Marketing Channels - Gaurav Harode - The Revenue Hustle #10
2021-10-04
Aligning Marketing With Finance - Cody Ward- The Revenue Hustle #9
2021-09-21
Bubble Wrap the Customer Experience - Jen Spencer- the Revenue Hustle #8
2021-05-10
Accounts are Where Marketing & Sales Meet- Jessica Dodson- the Revenue Hustle #7
2021-02-12
Growing Channel Revenue Requires Defined Partner Roles- Heather Tenuto- The Revenue Hustle #6
2021-02-01
Executing Account Based Marketing- Russ Gould-The Revenue Hustle #5
2021-01-17
Successful Campaigns are Co-Created by Marketing & Sales -Margaret Irons- The Revenue Hustle #4
2021-01-05
F the Funnel and Emphasize the Customer Experience -Jeff Pedowitz- The Revenue Hustle #3
2020-11-19
How COVID-19 has changed B2B Selling - Lorin Coles -The Revenue Hustle #2
2020-11-09
How to Align Marketing with Sales - Christine Hunter - The Revenue Hustle #1
2020-10-30
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