Embracing Mistakes and Putting People First, a CX Approach: Bob Furniss

Customer service is one of our favorite topics to tackle in this show, but having Bob Furniss over for this special episode was truly something. For almost 40 years in the industry, Bob Furniss is known as the renowned customer service and experience expert, and his mission will always be driving customer success by designing effective service and support strategies for his clients. This is episode 6, Season 3 from First Contact: Stories of the Call Center, join us on this journey of service mentality, AI, digital front doors and a lesson on living!