Building Customer Relationships

A solid relationship is one of the most important factors customers consider when entering a long-term relationship with a manufacturer. Toro Director of Irrigation Services, Inger Nordby, joins the show to explain how the company’s National Service Network (NSN) builds relationships through 24/7 support, extended warranty and digital support tools. She also explains the ways in which her team partners with end users, the distribution network, order fulfillment, product management and engineering to immediately help resolve field issues as well as test new products.   

Podcast Recorded on April 6, 2023