How do you handle it if someone says they will do something and they don’t?
All three of the panelists started by saying they try to be curious first. What else is going on in the person’s life that they aren’t able to do the thing they said they would? What support might they need? How can we bring this person around so they can do the thing?
Try to meet people where they are.
There is also something to be said for the relationship you have with the other person. If I know someone’s character, I’m going to respond with that in mind. If I have an appointment with someone I don’t know and they don’t show up, I’ll just send a note and leave it to them to come back to me.
Ed Samuel added that you can send gentle nudges. Something that says, “hey, I was expecting this based on our conversation.”
Both Chelle Shapiro and Jennifer Nelson talked about being recovering people pleasers and using or dealing with The Dirty Yes.
We even got a little bit into sales and how you deal with people who say they will be back in touch but then aren’t.
How do you deal with people who say yes but then just don’t?
Connect with the panelists:
Jennifer Nelson: https://www.linkedin.com/in/jenwatleynelson/
She is the VP of Network Relations at Community FoodBank of NJ, as well as a Speaker and Entrepreneur
Chelle Shapiro: https://www.linkedin.com/in/chelleshapiro/
Marketing Strategist for Wellness Coaches & Consultants and recognized as one of the top 15 LinkedIn experts in New York city as well as the author of the book, Loving Yourself isn’t Selfish.
Ed Samuel: https://www.linkedin.com/in/edsamuel/
Is a career coach at Sam Nova where he helps mid to senior leaders get to a better place, whether they are working or in transition.
Dr Robyn Odegaard: https://www.linkedin.com/in/robynodegaard/
Known as the Mental MacGyver. My doctorate is in organizational business psychology with a concentration in sport and performance. I provide luxury level, high performance support and coaching to executives, founders, celebrities and athletes. Mental MacGyver.com
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