E221: Turning eCommerce Pain Into CX Pleasure With Proactive Order Tracking & Communication - Jessica Meher, Wonderment - THE ECOMMERCE EDGE Podcast - 26 May 2023

• Jess is the Co-Founder & CEO of Wonderment - https://www.wonderment.com
• Wonderment is a SaaS based, comprehensive end to end order workflow, tracking and customer communications platform for eCommerce
• Wonderment is: "The new way to build customer loyalty. De-stress your team and delight your customers with transparent order tracking, instant issue detection, and insight into every order"
• Wonderment helps brands proactively and automatically manage one of the most frequest requests to customer service: WISMO (Where Is My Order)
• In this episode, Jason & Jess discuss the importance of operationalising customer communications at every point in the eCommerce customer journey lifecycle to build trust, loyalty, stickiness & advocacy