Episode 99 - From Drains to Triumph: Richard Flournoy's Journey

Service Success Academy welcomes Richard Flournoy to episode #99 of Pipeline to Profitability. Richard founded A Total Plumbing Atlanta and is a devoted father, husband, follower of Christ, and expert in marketing, sales, and business, as well as a black belt in martial arts.

 

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Welcome to episode 99 of Pipeline to Profitability, the podcast dedicated to home service professionals. Hosted by Alan Ferguson and sponsored by Service Success Academy, this episode features an inspiring conversation with Richard Flournoy.

Alan begins by teasing the exciting 100th episode, which will feature special guests Matt and Michelle discussing the future of the industry. He then introduces Richard Flournoy, a devoted father, husband, follower of Christ, marketing expert, and martial arts black belt. Richard, alongside his wife Felicia, founded A Total Plumbing in Atlanta and has an incredible story to share, including the pivotal role his son Jackson played in their journey.

Despite a minor technical glitch due to a recent tornado in Houston, the episode promises great content. Alan and Richard delve into various topics, from the importance of knowing your 'why' in business to the challenges and triumphs of running a home service company. Richard shares valuable insights on transitioning from home warranty work to retail and the significance of continuous training and mentorship.

Richard's journey is a testament to the power of setting goals, finding mentors, and implementing effective strategies. He highlights the importance of knowing your numbers, the profitability of pipe patching, and the value of providing excellent customer service. The episode wraps up with Richard discussing his future plans, including his passion for martial arts and ongoing exploration of new opportunities.

Don't miss this episode filled with practical advice, inspiration, and a glimpse into the life of a successful home service professional. Tune in to learn from Richard Flournoy's remarkable journey and discover how you too can achieve success in your business.