Is It Magic? Uniting High-Tech & High Touch in Banking - Marc Rehberger of Customers Bank

In this episode of the Operate Podcast, we explored the transformation of the banking sector through technology, leadership, and community engagement. Our guest, Marc Rehberger, delves into his journey from technology companies to leading tech-enabled banking at Customers Bank. We discussed cutting-edge advancements in real-time payments, the strategic adoption of technologies like RTP and FedNow, and their long-term impacts on financial institutions. The discussion highlighted how banks have adapted to unprecedented times, emphasizing agility, decision-making, and the integration of modern FinTech solutions with traditional banking practices. We also touched on the invaluable role of community banks in the U.S. financial system, their unique understanding of local markets, and the collaborative ecosystem they foster. Throughout the episode, we emphasized the balance between technological adoption, regulatory compliance, and maintaining personal customer relationships, which we both believe will persist in banking. Marc shared his insights on leadership, the power of mentorship, and the importance of investing in people, concluding with practical advice for professionals eager to innovate in their banking careers. Tune in to discover how combining traditional banking strengths with modern technology creates a dynamic and exciting environment for both customers and employees.

Thanks to show sponsor, BankTech Ventures!

CHAPTER MARKERS:

00:00 Preview

00:37 Intro

00:54 Sponsor

01:28 Guest Introduction: Marc Rehberger

02:40 Marc's Career Journey

05:17 Transition to Customers Bank

07:56 Role and Responsibilities at Customers Bank

15:14 Challenges and Successes in Banking

24:37 The Importance of Community Banks

27:28 Challenges Facing Community Banks

29:04 The Importance of Technology Partnerships

31:31 Advice for Bankers on Tech Integration

36:43 The Role of Core Technology in Banking

38:47 The Future of Banking: Open Banking and Portability

47:55 Core Values and Personal Reflections

50:53 Advice for Early Career Professionals

52:59 Conclusion and Final Thoughts