In this episode, we dive deep into the essentials of building and scaling a successful service business with insights from Brian Harding, author of Service Industry Success.
Key Takeaways:
- Understand your financials, especially gross margin, during your startup phase.
- Shift from being an expert in your trade to becoming a true business owner by mastering delegation.
- Develop a clear vision and organizational chart to guide growth decisions.
- Prioritize customer needs and wants to build a compelling brand.
- Train and empower a leadership team to operate without constant owner involvement.
- Navigate critical growth stages carefully, avoiding disengagement too soon or mentoring too late.
- Embrace mentorship and learn from mistakes as part of your entrepreneurial journey.
Key Quotes:
- "If the company is going, if it's losing money, like nothing else matters."
- "We say we want freedom, but we really want control."
- "Procedures in the service world are generally not helpful because there are so many variables."
- "The business over the long term needs you to [stay engaged], but if you don't do it today, there's no consequence tomorrow."
Resources Mentioned:
- Service Industry Success by Brian Harding
- Service Industry Success podcast
- serviceindustrysuccess.com
- Free hiring webinar: freehiringwebinar.com
This episode is packed with actionable advice for entrepreneurs in the service industry. Don't miss it! For Excavaton or septic marketing resources click here
