625: How to Build a Great Culture - Hugo Neveu

My guest today is Hugo Neveu, a visionary leader who has built a thriving mortgage brokerage in Quebec, surpassing a billion dollars in volume in just three years.

 

In this episode, we’ll dive into how Hugo fosters collaboration, inspires brokers to reach their full potential, and uses technology— even handwritten letters—to build a culture that drives success. 

 

If you’re ready to transform your team and take ownership of your success, this episode is for you. Let’s dive in.

 

In this episode we will cover

1. Creative strategies for building an outstanding team culture
2. The importance of selecting the right brokers
3. How brokers actively contribute to planning events

 

To connect with Hugo, you can check out the links below:

 

LinkedIn

hugoneveu.com

 

Follow me on Instagram: https://www.instagram.com/scottpeckford/

I Love Mortgage Brokering: www.ilovemortgagebrokering.com

Find out more about BRX Mortgage: www.whybrx.com

 

I Love Mortgage Brokering is brought to you by Finmo. 

To learn more, visit: www.finmo.ca/ilmb

In this episode, I chat with Hugo Neveu, co-President of Mortgage Consortium, a Quebec-based brokerage. Hugo shares his unique approach to building a thriving business culture, from fostering collaboration among brokers to designing systems that prioritize shared values. We explore how his team uses annual themes to align goals, recognition strategies that celebrate efficiency and teamwork, and innovative ways to inspire brokers to reach their full potential. Hugo also discusses using AI to enhance communication and uncover insights while maintaining a human touch. Listen in for an engaging conversation filled with ideas to strengthen your brokerage’s culture and elevate its success.

Here are the talking points we covered: 

• Maintaining a family-like culture in a growing brokerage.
• Designing culture intentionally rather than letting it form accidentally.
• Weekly meetings with video on to foster engagement and collaboration.
• Using annual themes to focus team efforts.
• Strategies for broker involvement in decision-making and event planning.
• Recognizing brokers for efficiency, collaboration, and embodying company values, not just volume.
• Using AI tools to synthesize broker feedback and identify recurring themes and ideas.
• Asking meaningful questions to understand barriers and goals for brokers.
• The impact of intentional leadership and focusing on vision and culture.