Episode 216 - He said, she said: Assessing credibility in investigations

He said, she said – a nightmare situation for employers and HR teams trying to deal with a complaint of something like bullying, harassment or conflict, when both parties give different versions of events, and you’re left in the middle trying to find a solution.

But thankfully, there is an art to assessing credibility in investigations, and it’s something that expert investigators deal with every day, when managing investigations for organisations up and down the country.

So to talk us through the he said, she said dilemma, and just how expert investigators deal with the credibility challenge, we’re delighted to be joined by our very own Rebecca Bowman, Head of Workplace Investigations here at Insight HR. 

 

In this episode, we cover...

02:13 Initial Steps in Addressing Complaints
05:29 The Importance of Early Resolution
09:28 Assessing Credibility: Tools and Techniques
13:16 Understanding the Role of the Investigator
21:55 Reporting Findings: Clarity and Objectivity
25:30 Post-Investigation Reconciliation and Management

 

Check out this recent article from Liam Barton on evidence and credibility in investigations, and our recent coverage of the GAA Catfish case which also showcases the importance of a robust investigations process!

 

About The HR Room Podcast

The HR Room Podcast is a series from Insight HR where we talk to business leaders from around Ireland and share advice what's important to you as a HR professional, an employer or people leader. 

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