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Utter Brilliance

Utter Brilliance

Business:Management & Marketing

(UB017) Can You Fake EQ By Slowing Down IQ? Is Engagement Art or Science? Has the transition to Holacracy been awesome for Zappos? A must listen mashup featuring Jamie Naughton, Chief of Staff @Zappos

(UB017) Can You Fake EQ By Slowing Down IQ? Is Engagement Art or Science? Has the transition to Holacracy been awesome for Zappos? A must listen mashup featuring Jamie Naughton, Chief of Staff @Zappos

2017-01-11
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(UB017) Can You Fake EQ By Slowing Down IQ? Is Engagement Art or Science? Has the transition to Holacracy been smooth for Zappos? This episode is a must listen mashup. Featuring Jamie Naughton, Chief of Staff @ Zappos

Don’t miss Jamie and I sounding off about:

  • Our reactions to something Sean Knapp, CEO @Ascend.io said in episode #6
  • The debate about whether engagement is art or science
  • Why her initial reaction is that engagement is an art but now that she thinks about it...
  • Whether EQ can be faked if someone slows down their IQ
  • How one leader systematically gets his people to stop and think about how their decisions will impact their employees emotionally
  • Why Zappos hired a social scientist and the value that person added
  • How science helped Zappos create their culture
  • How Tony Hsieh blows her mind and has worked really hard to turn his IQ into EQ
  • The role that listening has played at Zappos
  • Zappos move to self-organization (Holacracy) and the patience and commitment it has taken
  • The reason Zappos made the decision to self-organize and what it is about self organization that allows employees to make decisions quickly
  • Some of the common misunderstandings about Holacracy
  • Biggest challenges they’ve faced switching to self organization and getting employees comfortable with the changes

 

 

 

 

view more

More Episodes

(UB 027) Women and Negotiation
2019-10-02 267
(UB026): Fusion: How Integrating Brand and Culture Powers The World's Best Companies. Featuring Denise Yohn - Brand Leadership Expert, Speaker and Author.
2018-04-23 204
(UB025): Psychology and Leadership: How a disadvantaged and troubled childhood became a Leadership Superpower when it comes to growing her people. Featuring Lisa Myers, CEO and Founder @ Verve Search
2018-04-22 139
(UB024) Using Customer Feedback to Fuel Success: Increasing the odds of a powerful product launch with help from customers. Featuring Belsasar Lepe, SVP of Product and Solutions @Ooyala
2017-04-18 185
(UB023) Becoming a Best Place to Work: How one CEO took his company to the #1 slot in the country and what it would take for you to do the same thing. Featuring Shawn Boyer, Founder @ Snagajob
2017-04-04 139
(UB022) Resiliency and Perseverance: How a kid from foster care became a Navy SEAL, CEO & motivational speaker to leaders all over the world. Featuring John McGuire, CEO @ Seal Team Physical Training
2017-03-21 152
(UB021) Transforming a Struggling Company: How one leader proved that the right focus on people and process can turn any company around. Featuring Ryan Hagan, COO @Qualtrax
2017-03-07 139
(UB020) Leading with Empathy and Vulnerability: Increasing productivity and connectivity by tapping into the human side of people. Featuring Bart Lorang, CEO @FullContact
2017-02-21 120
(UB019) The Link Between Employee Engagement and 12 Million Dollars in Growth: CEO & NYT Bestselling Author Kevin Kruse sounds off about why leaders should care about creating powerful engagement
2017-02-07 95
(UB018) Customer Loyalty and Employee Engagement: The Correlation between the two and the role great HR Pros play in making it happen. Featuring Aimee Lucas, VP & CX Transformist @ Temkin Group
2017-01-25 113
(UB016) What I Didn't know About Podcasting A Year Ago That I'm Glad I Know Going Into 2017
2016-12-28 83
(UB015) Taking a closer look at the scrutiny Amazon is under when it comes to employee engagement and why you should think twice before believing what The New York Times has to say.
2016-12-19 72
(UB014) How transparency, strategic alignment & a CEO’s focus on engagement allowed his company to Make Work Better for over 5 million employees around the world. Featuring Daniel Kraft, CEO @ Sitrion
2016-11-17 84
UB013 Designing Company Culture: Three ways to ensure the culture developing within your organization is taking your business to the next level
2016-11-10 83
UB012: Leading during growth: Don’t miss out on learning how this leader grew his company over 1,000% in 3 years and now advises others on how to do the same. Featuring Pat Matthews, CEO @ Filestack.
2016-10-27 82
UB011: Winning the war on talent: How one company beat out Google for top talent, turned recruiting into a passion and designed a foolproof interview process thus achieving 1,000% growth in 3 yrs
2016-10-20 83
UB010: Experiencing “The Startup Death Wobble” and feeling like “The Failing Entrepreneur” were just tiny setbacks on this leader's journey towards success. Featuring Adam Tratt, CEO @ Haiku Deck.
2016-10-10 73
UB009: The CEO from the ‘little company that hit the Star Wars jackpot’ shares his story of partnering with Disney to create the newest Star Wars droid, BB-8. Featuring Paul Berberian, CEO at Sphero.
2016-10-03 76
UB008: How one company established a culture focused on the customer experience including an innovative way to track and measure the health of the customer. Featuring Bismarck Lepe, CEO at Wizeline
2016-09-26 103
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